Our approach


At METRO, corporate responsibility (CR) is an integral part of our business practices: our management and our teams continuously aim to better integrate environmental, social and governance (ESG) factors into decision-making processes and action plans.


Our purpose

METRO is a network of over 1,600 food stores and drugstores. As a food and pharmacy leader in Québec and Ontario, METRO is proud to count on a committed team of nearly 90,000 people.

In 2020, METRO adopted a new purpose: Nourish the health and well-being of our communities. It represents the Company’s aspirations and is in line with its corporate responsibility approach.

Nourish the health and well-being of our communities

Our mission

Exceed our customers’ expectations every day to earn their long-term loyalty.

Follow METRO's progress on these commitments in the 2020 Corporate Responsibility Report (PDF)


Our CR approach

In 2020, we marked the 10th anniversary of our CR approach—a major milestone for METRO. In the past decade, we have implemented key initiatives, produced annual reports and gained knowledge and expertise. ESG (environmental, social and governance) issues are the focus of our CR approach.

Dialogue with our stakeholders - Clients – Employees – Suppliers – Investors – Community Partners

Consumers and investors are increasingly interested in CR issues, whether they are linked to climate change, diversity or inclusion.

It is imperative that we have a clear understanding of our stakeholders’ expectations and the business context in which we operate. Since the outset of our CR journey, listening and dialogue with our stakeholders have been among the defining aspects of our approach. Indeed, we undertake our CR actions with the intent of generating value for METRO and all our stakeholders.


Our CR pillars

Our CR approach is built on four pillars. Priorities were set out for each one based on METRO’s significant economic, social and environmental impacts.

Delighted customers

  • Ensure food quality and safety
  • Promote health
  • Offer responsible products

Respect for the environment

  • Optimize the energy consumption of our buildings
  • Manage our waste
  • Enhance the energy efficiency of our merchandise transport
  • Optimize our packaging and printed materials

Strengthened communities

  • Invest in the communities in which we are present
  • Support local suppliers

Empowered employees

  • Ensure the health and safety of employees
  • Promote an ethical and respectful work environment
  • Provide employees with a work environment focused on positive relations
  • Develop talent

We invest ongoing efforts to improve our processes and continue to focus on the objectives of our four pillars. In an effort to anticipate risks and optimize our actions, we also remain alert to emerging issues and new practices.


Our governance structure

At METRO, corporate responsibility (CR) is part of the Corporation’s management structure and involves key individuals at each decision-making and implementation stage.


Board of Directors

The Governance and Corporate Responsibility Committee of the Board of Directors is responsible for the oversight of the corporation’s activities and disclosure with regards to CR, including ESG factors. The Board of Directors approves CR plans and reports.

Learn more about the Board of Directors

Management Committee

Approves the CR strategy and ensures the priorities are in line with METRO’s business strategy.

Learn more about the management team

Vice President, Public Affairs and Communications

Defines the strategic CR directions and reports on progress to the management committee.


Manager, Corporate Responsibility

Oversees the implementation of the CR plan: coordinates the work of in-house teams and external stakeholder relations.


In-house teams

Report to their respective vice president and ensure the advancement of the projects as part of the four pillars based on the objectives and targets that were set.

Visit the Governance section of our corporate site to learn more about our practices and policies