Meeting our customers’ needs is at the core of METRO’s business strategy. We aim to provide consumers with products that meet their expectations and we work toward a more responsible supply chain. Our priorities are to ensure the quality and safety of food products, promote health and offer responsible products. Read the 2020 Corporate Responsibility Report (PDF).
Responsible procurement is a fundamental aspect of our business activities. We also know how important it is to our customers.
We have developed a number of tools to provide a framework for our responsible procurement, including:
Supplier Code of Conduct for responsible procurement (PDF) based on the principles of:
Responsible Procurement Framework (PDF) for the food sector
METRO has made a number of commitments to broaden its responsible product offer. For example, as early as 2017, the Corporation committed to:
Follow METRO’s progress on these commitments in the 2020 Corporate Responsibility Report (PDF)
Read more on METRO’s commitments in the Responsible Procurement Framework (PDF)
To learn more about our approach to animal welfare, see our statement.
Metro also released the My Health My Choices guide to help customers easily identify the attributes of products (e.g. organic and fair trade).Discover the guide
Implemented in all regions across Ontario and Québec, METRO’s local purchasing program supports homegrown operations and contributes to business activities in several areas. It also provides customers with the local products they seek.
In 2021, Metro lent a hand to sugar shacks across Québec by creating drop off points for their home meal kits as part of the Ma cabane à la maison initiative. Metro is proud to have done its part to help protect an important part of Québec’s cultural heritage.To learn more about the project
Ocean health and the preservation of natural resources are vital. At METRO, we know that the fishing and aquaculture industries face challenges related to the sustainability of fish and seafood stocks and the protection of biodiversity and ecosystems. This is why we have chosen to support best sourcing practices in our fish counters.
Our Sustainable Fisheries and Aquaculture Policy (PDF) covers fresh, frozen and canned fish and seafood. It provides a framework for our sourcing practices and is based on five principles that foster responsible and ethical procurement:
Responsible operating methods
Respect for workers
Learn more about our implementation program. Depending on the status of the stocks and operating methods used, METRO may place certain species under observation as part of its ongoing improvement program or temporarily withdraw them until issues are resolved.
Product traceability is at the heart of our approach, and we want to communicate clear and comprehensive information on the products in our fish counters to our customers.
From the fishing or farming zone to the plate, customers can trace the provenance of the fish and seafood they purchase.
See Metro's Freshness You Can Trace section.
Private brand products with the responsibly sourced product label meet all the requirements set out in our Sustainable Fisheries and Aquaculture Policy.