March 15, 2020
We understand that the current situation related to COVID-19 is disrupting your lives and raising many questions and concerns. Please rest assured that all our food stores and affiliated pharmacies are taking the necessary precautions to ensure the safety of our customers and employees. Your well-being and that of our teams is at the heart of every decision we make.
In addition to setting up a special committee to closely monitor the situation and stay in touch with public health officials, we have implemented additional preventive measures. Grocery stores and pharmacists-owners already have very high hygiene and sanitization standards in the normal course of their activities, as we contribute to your health every day.
In addition to implementing these preventive measures, we are making every effort to continue to serve you well and meet your needs.
All our stores remain open and we are taking the necessary steps to avoid stock shortages as much as possible. Our stores have the latitude to apply a limit of 2 products per customer on the products that are most in demand to ensure that the greatest number of customers have access to the products they want. Our distribution centre, store, pharmacy, and online grocery teams are making every effort possible to ensure product availability and to meet the recent spike in demand. The situation is far from perfect and is evolving rapidly, but our teams are working relentlessly to make it happen and meet your needs. We would like to thank them for their excellent work and dedication during this period, which is also difficult for them and their families.
Due to the increased volume of visits to our websites, you may experience delays or unavailable periods. We are working to minimize disruptions and increase our capacity to offer you shopping alternatives that allow you to buy the products you need without leaving your home, such as our online grocery service at metro.ca and the delivery service offered by many of our grocery stores and pharmacies, where the services are available. These alternatives are proving to be important for the most vulnerable people in our communities.
We all recognize that these are extraordinary and unprecedented circumstances. The situation is changing rapidly, and we will adjust our plan on an ongoing basis to continue to deliver on our promise to meet your food and pharmacy needs.
Together with our grocers and pharmacists-owners, we are working hard to offer the best service to our customers in all communities, and we thank you for your continued trust.
Eric La Flèche
President and CEO
Details about the preventive measures put in place to ensure the safety of our employees and customers:
In our stores
We are regularly cleaning the most frequently used surfaces and areas such as cash registers, credit card terminals, self-service cash registers, and shopping baskets and carts.
We are making sure that the hand sanitizer dispensers installed at the entrance of our stores are always well filled and easily accessible.
We have suspended product tastings, demos, and experiential events until further notice.
We are continuing, as always, to comply with the strict hygiene measures recommended by public health.
We have removed all testers from the beauty and perfume sections and suspended all use of testers in the cosmetic department of our pharmacies.
For our employees
We are communicating regularly with our employees to keep them informed of the situation’s development and preventive measures in place.
We invite our employees to stay home if they feel ill and to contact public health officials if they have a fever, a cough, or breathing difficulties.
Where possible, we are encouraging eligible employees to work from home.
We have suspended all business travel until further notice and are imposing voluntary isolation on employees returning from travel.
We also invite our customers to show respect and good citizenship towards others.
For our customers
We encourage our customers to follow the hygiene measures suggested by public health officials to reduce the spread of the virus.
For the latest facts on COVID-19 or for medical information about the virus, please consult the following reliable sources:
For the latest facts on COVID-19 or for medical information about the virus, please consult the following reliable sources::
Provincial Public Health Authorities: