Frequently Asked Questions

Frequently asked questions (FAQ)

Check out our answers to your most frequently asked questions.


    What is the protocol if an employee or a customer in one of your stores tests positive for COVID-19?

    We take the situation very seriously and put in place all necessary measures to ensure the safety of our employees and customers. When we are notified of a case of COVID-19 among our employees, we contact the public health authorities to notify them of the reported case and align our actions. To ensure transparency, we update our COVID-19 tracking tool daily for confirmed cases in our food stores and distribution centres. In addition, each time a case is reported, we thoroughly clean and disinfect the location.


    Are you going to run out of stock? Should we be stocking up now?

    Our teams have worked and continue to work tirelessly to maintain the availability of food, medicines and health products. Our supply system is robust and works well. We work with our suppliers to ensure a continuous supply.


    Will prices go up? Will there be fewer specials?

    As always, we are committed to offering you competitive prices and specials every week, but with special attention given to availability. As much as possible, we want to spare you the disappointment of finding that certain items are unavailable when you visit the store.


    Are you limiting the number of customers in your stores?

    Since July 16, businesses such as grocery stores and pharmacies are limited to the number of people that can maintain a physical distance of two metres.


    How do you reduce the risk of infection of your products in store?

    We ask our customers to be considerate of others and to practise good hygiene. A simple gesture is to look at the food without touching it and only pick up what you truly intend to buy. Remember to always wash the fruits and vegetables you buy.


    Have your business hours changed?

    Our stores are open on their regular schedule. 


    Are there special opening hours for seniors?

    Currently, we no longer offer special opening hours for seniors. Our new store hours are 8 a.m. to 10 p.m.
    We encourage people who are not able to get to the store to use METRO’s online grocery service if it is available in their area.

    No. We offer an online ordering service that allows us to prioritize seniors and consumers with reduced mobility or in self-isolation in more than 150 Metro stores.


July 16, 2021