Frequently Asked Questions

Frequently asked questions (FAQ)

Check out our answers to your most frequently asked questions.


    What is the protocol if an employee or a customer in one of your stores tests positive for COVID-19?

    We take the situation very seriously and put in place all necessary measures to ensure the safety of our employees and customers. When we are notified of a case of COVID-19 among our employees, we contact the public health authorities to notify them of the reported case and align our actions. To ensure transparency, we update our COVID-19 tracking tool daily for confirmed cases in our food stores and distribution centres. In addition, each time a case is reported, we thoroughly clean and disinfect the location.


    Are you going to run out of stock? Should we be stocking up now?

    Our teams have worked and continue to work tirelessly to maintain the availability of food, medicines and health products. Our supply system is robust and works well. We work with our suppliers to ensure a continuous supply.


    Will prices go up? Will there be fewer specials?

    As always, we are committed to offering you competitive prices and specials every week, but with special attention given to availability. As much as possible, we want to spare you the disappointment of finding that certain items are unavailable when you visit the store.


    Are you limiting the number of customers in your stores?

    Businesses such as grocery stores and pharmacies are limited to 50 per cent capacity. This means that indoor occupancy is limited to 50% of normal business levels or 1 person per 10 square metres. METRO already observes and enforces levels below that limit. This measure aims to ensure that social distancing is always respected in our stores and pharmacies.


    How do you reduce the risk of infection of your products in store?

    We ask our customers to be considerate of others and to practise good hygiene. A simple gesture is to look at the food without touching it and only pick up what you truly intend to buy. Remember to always wash the fruits and vegetables you buy.


    Have your business hours changed?

    In Ontario, our stores continue to be open on their regular schedule. 

    In Quebec, in accordance with government directives, the closing schedule of our grocery stores differs according to the alert level of the region in which they are located :

    - Stores located in the cities of the Outaouais, Chaudière-Appalaches, Bas-Saint-Laurent administrative regions (with the exception of the MRC of Matane, Matapédia and Mitis) and in the MRC du Granit close at 7:30 p.m.
    - Stores located in the orange and red zones close at 9:00 p.m.
    - Stores located in the yellow zone are allowed to close according to their regular business hours.


    Are there special opening hours for seniors?

    As of March 25, 2020, all of our Metro stores in Ontario are reserving the first hour of operation (7:00 a.m. to 8:00 a.m.) every day for our most vulnerable citizens, including seniors and people with disabilities. Food Basics stores are reserving this first hour of operation on Thursday and Friday.
    We encourage people who are not able to get to the store to use METRO’s online grocery service if it is available in their area. We also urge our customers to support and respect this initiative to protect the most vulnerable.

    No. We offer an online ordering service that allows us to prioritize seniors and consumers with reduced mobility or in self-isolation in more than 150 Metro stores.