Covid-19

We are with you

The METRO family plays an essential role within its communities, and this is truer today than ever before. In this unprecedented time, rest assured that all our banners and partners are doing their utmost to offer the best possible service while ensuring the health and safety of our employees and customers. We’re with you every step of the way. Below, you’ll find our latest updates on COVID-19.


We make decisions to protect everyone’s health and safety

We make decisions to protect everyone’s health and safety

Every day, we continue to work hard in our network of stores and pharmacies to provide you with a safe, clean, and pleasant shopping environment. Here are some of the measures we have put in place:

  • Our stores and pharmacies continue to be cleaned regularly according to the strictest hygiene standards, and the increased cleaning of equipment and high-frequency touch points throughout the day, especially in high-traffic areas, remains a focus.
  • Our stores and pharmacies limit the number of customers allowed inside to ensure physical distancing rules are always upheld.
  • Plexiglas® panels and back protectors are present at our checkout counters and stickers on the floors to help you respect the social distancing rules at all times.
  • At checkout, to minimize handling of payment devices, customers can use contactless payment for purchases of up to $250 for debit cards and VISA and MasterCard credit cards.
  • Bulk counters, soup bars, olive bars, and bread-slicing stations, among other grocery store services have been closed.
  • We increased sanitization measures throughout our supply chain to ensure the products in our stores are as safe as possible.
  • To better serve a greater number of customers, we increased our online grocery offering and with M Priority we can prioritize service to seniors and customers with reduced mobility or self-isolating,
  • We have an in-store and distribution centre check-in program for all employees so that only those with no symptoms can enter.
  • All Metro stores in Ontario are reserving the first hour of operation (7:00 a.m. to 8:00 a.m.) for our most vulnerable citizens, including seniors and people with disabilities.
  • Our Ontario stores are also temporarily providing healthcare workers and first responders priority access.
  • Wearing a face covering in store is now mandatory in many regions across Ontario: please follow the bylaws issued by your local public health unit. In Quebec, wearing of face covering in store is mandatory, in accordance with applicable regulations.

Every gesture counts.

ACTIONS TO REMEMBER FOR EVERYONE'S SAFETY:

What we do to protect and support our employees

What we do to protect and support our employees

METRO actively monitors the situation, works to minimize risks and implements proactive measures to protect the safety and health of its employees, while ensuring that they receive the support they need.

  • We've distributed reusable and disposable masks to all our store employees.
  • Our employees may also wear a visor provided by the employer. Wearing a visor is mandatory in the areas of our stores or work activities where maintaining social distancing has proven to be more restrictive.
  • We check our employees for any symptoms or if they are not feeling well when they arrive at work and, if necessary, we ask them to return home to isolate themselves.
  • Plexiglas® panels and back protectors are present at our checkout counters and stickers on the floors to help you respect the social distancing rules at all times (whether in the checkout line or elsewhere in the store or pharmacy).
  • Our stores and pharmacies limit the number of customers allowed inside to ensure social distancing rules are always upheld.
  • We adapt the clean-up procedures for all sites to the circumstances.
  • We offer an Employee and Family Assistance Program (EFAP) to all teams in our grocery stores, distribution centres and offices so that they have the support and advice they may need.
  • Our food store and distribution centre employees were granted an additional $2/hour for the period from March 8 to June 13. As additional recognition, our full-time employees have received $200 and our part-time employees have received $100.
What we do for our communities

What we do for our communities

Since the beginning of the pandemic, METRO has donated over $4 million to support communities during the pandemic. Answering the call of these long-time community partners, the money was donated primarily to Feed Ontario, Food Banks of Quebec and to the emergency fund of United Way/Centraide.

We also called on our community to help too. In Ontario, the Together We Can campaign invited Metro and Food Basics customers to donate a dollar at the checkout. In Quebec, members of the metro&moi program were asked to convert their m points into a donation.

As part of METRO's e-commerce strategy and in order to respond to the exceptional online grocery demand during the pandemic, we introduced an internet-ordering service to our portfolio. The M Priority pick-up service, while available to all customers, has been created so METRO can prioritize their service to seniors and customers with reduced mobility or self-isolating. This grocery ordering service uses a simplified web form allowing customers to pick up their pre-assembled order outside the store and simplifies the process if someone is dependent on others to do their grocery shopping.

Frequently asked questions (FAQ)

Check out our answers to your most frequently asked questions.

  •  

    Are you going to run out of stock? Should we be stocking up now?

    Our warehouse employees, distribution team, and stores are making an extra effort to ensure product availability and supply in light of the recent increase in demand during these exceptional times. Our stores are restocked regularly and we are taking measures to prevent stock depletion as much as possible. Our stores are now authorized to limit purchase quantities of high velocity products per customer to allow as many customers as possible to have access to these items.

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    Will prices go up? Will there be fewer specials?

    As always, we are committed to offering you competitive prices and specials every week, but with special attention given to availability. As much as possible, we want to spare you the disappointment of finding that certain items are unavailable when you visit the store.

  •  

    I’m having trouble finding a delivery time slot for online grocery shopping.

    Currently, there is a high demand for our online grocery service and the number of available time slots is limited. Our teams are working hard to meet the demand, reduce disruptions, and increase the availability of our online grocery service. As much as possible, we encourage you to shop in store. Strict hygiene measures have been taken to ensure access to the most vulnerable. We sincerely thank you for your patience and understanding.

  •  

    Are there special opening hours for seniors?

    Ontario

    As of March 25, 2020, all Metro stores in Ontario are reserving the first hour of operation (7:00 a.m. to 8:00 a.m.) for our most vulnerable citizens, including seniors and people with disabilities.

    We encourage people who are not able to get to the store to use METRO’s online grocery service if it is available in their area. We also urge our customers to support and respect this initiative to protect the most vulnerable.

    Quebec

    No. We offer an online ordering service that allows us to prioritize seniors and consumers with reduced mobility or in quarantine at our Metro and Adonis banners.

  •  

    Is wearing a face covering mandatory for employees?

    The best means of protection against COVID-19 are hand washing and social distancing.

    In Ontario, employees whose store is located in an area where a mask or face covering is mandatory according to the local public health unit are required to wear the mask. For store employees whose local public health unit does not have a mandatory mask or face covering by-law, we strongly recommend that they wear one. However, masks are mandatory in the following circumstances:

    - when social distancing and other prevention measures (e.g. work organization, change of location, physical barriers, etc.) have been considered but are not possible;

    - when close contact with other people, within 2 m or 6 feet, is likely.

    In Quebec, we ask our employees to wear a mask or face covering. In addition, according to the regulations issued by the Government of Quebec, wearing a mask or a face coverings is now mandatory in stores throughout Quebec.

  •  

    How do you reduce the risk of infection of your products in store?

    We ask our customers to be considerate of others and to practise good hygiene. A simple gesture is to look at the food without touching it and only pick up what you truly intend to buy. Remember to always wash the fruits and vegetables you buy.

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    Are you limiting the number of customers in your stores to 50 people?

    Managers can limit the number of customers in a store to prevent congestion. In addition, stickers have been applied to the floor to enforce the physical distancing measures recommended by health authorities.

  •  

    Do you have a protocol if an employee or a customer in one of your stores tests positive for COVID-19?

    We take the current situation very seriously. If an employee tests positive for COVID-19, we will follow the recommendations of health authorities and hire a specialized company to disinfect and clean the store in question. Please rest assured that we are taking all the necessary measures to ensure the safety of our employees and customers.

Cases of COVID-19 in our stores

For the sake of transparency, we are doing all we can to ensure you’re informed of any confirmed cases in our stores. Updates will be provided as soon as possible should such information be brought to our attention.

See the cases