We are with you
We are with you
The METRO family plays an essential role within its communities, and this is truer today than ever before. In this unprecedented time, rest assured that all our banners and partners are doing their utmost to offer the best possible service while ensuring the health and safety of our employees and customers. We’re with you every step of the way. Below, you’ll find our latest updates on COVID-19.
Every day, we continue to work hard in our network of stores and pharmacies to provide you with a safe, clean, and pleasant shopping environment. Here are some of the measures we have put in place:
ACTIONS TO REMEMBER FOR EVERYONE'S SAFETY:
METRO actively monitors the situation, works to minimize risks and implements proactive measures to protect the safety and health of its employees, while ensuring that they receive the support they need.
Since the beginning of the pandemic, METRO has donated over $4 million to support communities during the pandemic. Answering the call of these long-time community partners, the money was donated primarily to Feed Ontario, Food Banks of Quebec and to the emergency fund of United Way/Centraide.
We also called on our community to help too. In Ontario, the Together We Can campaign invited Metro and Food Basics customers to donate a dollar at the checkout. In Quebec, members of the metro&moi program were asked to convert their m points into a donation.
As part of METRO's e-commerce strategy and in order to respond to the exceptional online grocery demand during the pandemic, we introduced an internet-ordering service to our portfolio. The M Priority pick-up service, while available to all customers, has been created so METRO can prioritize their service to seniors and customers with reduced mobility or self-isolating. This grocery ordering service uses a simplified web form allowing customers to pick up their pre-assembled order outside the store and simplifies the process if someone is dependent on others to do their grocery shopping.
Check out our answers to your most frequently asked questions.
Our warehouse employees, distribution team, and stores are making an extra effort to ensure product availability and supply in light of the recent increase in demand during these exceptional times. Our stores are restocked regularly and we are taking measures to prevent stock depletion as much as possible. Our stores are now authorized to limit purchase quantities of high velocity products per customer to allow as many customers as possible to have access to these items.
As always, we are committed to offering you competitive prices and specials every week, but with special attention given to availability. As much as possible, we want to spare you the disappointment of finding that certain items are unavailable when you visit the store.
Currently, there is a high demand for our online grocery service and the number of available time slots is limited. Our teams are working hard to meet the demand, reduce disruptions, and increase the availability of our online grocery service. As much as possible, we encourage you to shop in store. Strict hygiene measures have been taken to ensure access to the most vulnerable. We sincerely thank you for your patience and understanding.
Ontario Metro stores are reserving the first hour of operation (7:00 a.m. to 8:00 a.m.) Monday to Friday, and Food Basics on Thursday and Friday, for our most vulnerable citizens, including seniors and people with disabilities.
We encourage people who are not able to get to the store to use METRO’s online grocery service if it is available in their area. We also urge our customers to support and respect this initiative to protect the most vulnerable.
No. We offer an online ordering service that allows us to prioritize seniors and consumers with reduced mobility or in quarantine at our Metro and Adonis banners.
The best means of protection against COVID-19 are hand washing and social distancing.
In Ontario, employees whose store is located in an area where a mask or face covering is mandatory according to the local public health unit are required to wear the mask. For store employees whose local public health unit does not have a mandatory mask or face covering by-law, we strongly recommend that they wear one. However, masks are mandatory in the following circumstances:
- when social distancing and other prevention measures (e.g. work organization, change of location, physical barriers, etc.) have been considered but are not possible;
- when close contact with other people, within 2 m or 6 feet, is likely.
In Quebec, we ask our employees to wear a mask or face covering. In addition, according to the regulations issued by the Government of Quebec, wearing a mask or a face coverings is now mandatory in stores throughout Quebec.
We ask our customers to be considerate of others and to practise good hygiene. A simple gesture is to look at the food without touching it and only pick up what you truly intend to buy. Remember to always wash the fruits and vegetables you buy.
Managers can limit the number of customers in a store to prevent congestion. In addition, stickers have been applied to the floor to enforce the physical distancing measures recommended by health authorities.
We take the current situation very seriously. If an employee tests positive for COVID-19, we will follow the recommendations of health authorities and hire a specialized company to disinfect and clean the store in question. Please rest assured that we are taking all the necessary measures to ensure the safety of our employees and customers.
For the sake of transparency, we are doing all we can to ensure you’re informed of any confirmed cases in our food stores and distribution centres. Updates will be provided as soon as possible should such information be brought to our attention.See the cases